Hotel Policies
LOBBY HOURS
Front Desk staff is available from 7am - 11pm. Hotel entry will require a room key outside of these hours. If you plan for an after-hours arrival, please call directly. Emergency after-hours help can be reached at 805.344.0104.
CHECK-IN
Check-in is guaranteed after 3pm. Early check-in opportunities may be assessed on the day of arrival, based on availability. The reservation holder must be at least 18 years of age and present a valid government-issued photo identification at check-in.
CHECK-OUT
Keys must be returned by 11am. Late check-out up to 1pm is based on availability and has a fee. After 1pm, the guest is subject to the full night's room rate + tax.
ROOM KEYS
Each room receives one key. Extra keys must be signed out separately and are also subject to the lost key fee. Each lost key is subject to a $250 replacement and door relock fee.
PARKING
Onsite Paid Parking
On-site overnight parking is limited and available for purchase ($20 per day per vehicle), on a first-come, first-served basis during check-in. Parking spaces cannot be reserved in advance or at time of booking.
Please note: The lot is accessible via a very narrow alleyway, so larger vehicles may have difficulty entering/exiting the lot and risk causing damage to their vehicle or hotel property.
Offsite Paid Parking
Parking for additional vehicles, larger vehicles, or EV vehicles is available at the Marsh Street parking structure, located less than a block away from the hotel. Hourly Rate: $2 / Daily Max: $8 / Overnight: $16
Thursday Evening Parking Notice
Every Thursday throughout the year (weather permitting), Downtown San Luis Obispo's renowned Farmer's Market occurs from 6pm - 9pm on Higuera Street. Due to this, Morro Street is closed to vehicles from 5pm - 9pm, which means Granada’s on-site parking lot is inaccessible during those hours.
Granada Hotel & Bistro is not responsible for any damage or theft to vehicles in either lot.
DAMAGE FEE
Guests are responsible for any damage, loss, or excessive cleaning required as a result of their actions, the actions of members of their party, or visitors they permit on the property. The hotel may charge the payment method authorized for the stay for verified damage, loss, excessive cleaning, or other applicable costs. Charges will be based on the reasonable cost incurred by the hotel and will not be used as a penalty.
The hotel is not responsible for the loss, theft, disappearance, or damage of personal belongings brought onto or left anywhere on hotel premises, including guest rooms, common areas, parking areas, and other hotel facilities, except as required by applicable law.
TAXES & FEES
Room rates are subject to change. Room rates do not include San Luis Obispo Occupancy Tax: 13.695%
DEPOSIT POLICY
All reservations require a credit card deposit of the first night + tax due at time of booking. This deposit will be authorized to your credit card at the time of booking.
CANCELLATION POLICY
Reservations must be cancelled 72 hours prior to arrival to avoid a penalty of one-night room and tax. Reservations cancelled within 24 hours of booking may be cancelled with no penalty, unless within 72 hours of check-in. Any reservation that has a change of dates within 72 hours of check-in will be subject to penalty. Early departures will be charged a $100 fee and may be subject to third party booking terms where applicable. Reservations not cancelled in advance and not honored by the guest will be charged the full deposit amount, with no further liability to the hotel.
INCIDENTAL HOLD POLICY
A valid credit card is required at check-in. An incidental hold of $100 will be placed on your credit card at check-in and released upon check-out. We do not recommend Debit Cards for use, since this hold will freeze funds in the checking account.
OCCUPANCY POLICY
All rooms have a maximum double occupancy. We do not provide any rollaways, cribs, or pullouts. Non-adherence to this policy may result in a forfeiture of your reservation.
GROUP POLICY
Any bookings of 5 or more rooms must be booked as an event. Groups that do not book as an event are subject to cancellation without refund.
FAMILY POLICY
While Granada Hotel & Bistro welcomes guests of all ages, the hotel caters to an adult experience in terms of environment and culture. We ask that all guests carefully monitor their children so as not to affect the experience of our other guests..
PET POLICY
Pets are not allowed at Granada Hotel & Bistro. Service animals will not be charged, but a waiver may be asked to be signed.
SMOKING/VAPING POLICY
Our hotel is a non-smoking facility. Smoking or vaping is not permitted in the rooms or on patios. Smoking is restricted to the designated smoking area by the north end of the guest parking lot. Smoking inside could result in a damage assessment of up to $1000.
Personal information collected at booking and check-in is handled in accordance with Granada Hotel and Bistro’s Privacy Policy, available here.